Shipping policy

Thank you for shopping with us! We are committed to providing you with excellent service and high-quality products. Please read our shipping policy below to understand how our shipping process works.

Processing Time

  • Order Processing Time: All orders are processed within 1-3 business days after they are placed. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Inventory: We work with trusted third-party wholesalers to fulfill your orders. While we strive to ensure all items are in stock, occasionally an item may be out of stock or unavailable. If this happens, we will notify you immediately and work with you to offer a suitable alternative or a full refund.

Shipping Times

  • Domestic Shipping: Once your order has been processed and shipped, the estimated delivery time is between 7-14 business days, depending on your location and the shipping carrier.
  • International Shipping: For international orders, shipping times may vary between 10-30 business days, depending on the destination country. Please note that shipping times may be affected by customs delays, which are out of our control.
  • Shipping Carrier: We ship all orders through reliable courier services such as DPD UK, Evri, Yodel, and the tracking number will be provided as soon as your order is dispatched.

Shipping Costs

  • Domestic Shipping: We offer flat-rate shipping for all domestic orders, and the cost will be calculated at checkout.
  • International Shipping: International shipping costs will be calculated based on the weight of your order and the shipping destination. You will be able to review your shipping cost before completing the checkout process.

Tracking Your Order

Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track your package via the carrier’s website.

Customs, Duties, and Taxes (International Orders)

For international shipments, please note that customs duties, taxes, or fees may be applied once the package reaches your country. These charges are the responsibility of the customer. We advise checking with your local customs office for more information on these potential fees.

Order Issues

  • Delayed Shipments: Although we strive to meet the estimated shipping times, delays can sometimes occur due to factors outside our control. If your order is delayed, please contact us at sams2sqrd@gmail.com for assistance. Our service team will be with you ASAP.
  • Missing Packages: If your tracking information shows that your order has been delivered but you did not receive it, please reach out to our customer service team within 7 days of the delivery date. We will work with the carrier to investigate the issue.
  • Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your package with photos of the damage. We will work with the wholesaler to resolve the issue and send a replacement or process a refund.

Address Issues

Please ensure that the shipping address you provide is correct. We are not responsible for lost or undelivered packages due to incorrect address information. If an address error occurs, please notify us as soon as possible to correct the issue before the order ships.

Changes to Shipping Policy

We reserve the right to update or change this shipping policy at any time. Any changes will be reflected on this page and will apply to all new orders placed after the revision date.